Anyone, including the Board, may file a complaint against a licensed physical therapist or a certified physical therapist assistant for anything he or she believes may constitute a violation of law. A complaint form can be downloaded from the "Forms" page of this web-site, by calling the Board office at 602-274-0236, or by e-mailing [email protected]. When completing the form, provide as many details as possible such as a full description of the alleged action, the exact nature of the complaint and any other information that will assist the investigation. The Board may contact you for additional information. Complainants should sign and return an Authorization for Release of Records (also accessible from the "Forms" page of this web-site) so the investigator may obtain copies of documents necessary to the investigation. The Board may also subpoena records necessary to the investigation. When a complaint is filed, it must have the following information:
- The complainant's name, address and phone number: Although this Board does accept anonymous complaints, the Board cannot guarantee the anonymity of the complainant if the nature of the complaint will require a witness or testimony from the complainant, or if the complainant was or is a patient of the physical therapist.
- The name of the P.T. or P.T.A. against whom the complaint is being filed: THE BOARD CANNOT ACCEPT COMPLAINTS FILED AGAINST A CLINIC OR FACILITY WHEN A P.T. OR P.T.A. IS NOT IDENTIFIED IN THE COMPLAINT.
- The nature of the complaint: The complaint should provide as much detail as possible. Additional pages and copies of documents/records may be attached to the complaint form. PLEASE DO NOT SEND ORIGINALS.