Renewals will be completed, paid, and submitted through your online Licensee Portal. Please be aware that the Licensee Portal is new as of November 2023. If you are accessing your Licensee Portal for the first time, it is imperative that when you try to login or use the reset password link that you are using the email address that the Board has on file for you.

If you are required to set security questions and answers, please exercise caution when doing so because answers are case sensitive. During future logins you may be required to answer at least one of your security questions.

The Board's new software platform replaces the now obsolete eLicensing system. Please edit any browser bookmarks accordingly.

Renewal functionality will be available in July and August 2024. Please remember to renew early to avoid the 8/31/2024 deadline. During the renewal period, log into your Licensee Portal to access, complete, pay, and submit your renewal.

Licensee Portal accounts are connected to the email address that is on file with the Board. If you have changed email addresses and not updated your previous eLicensing account, your Licensee Portal will also be out of date. In accordance with A.A.C. R4-24-208(E) contact information changes are required to be made with the Board (through your portal) within 30 days of the change.

Common Login issues:

• Email is outdated. If you still have access to your old email address you may use it to login. Once logged in, you may update your email address. NOTE: Email addresses must be updated on the Personal Information page AND the Account Settings page. Failure to do so will result in future login issues. If you cannot access your old address, Contact Us for assistance.
• Not receiving temporary password email. Three failed login attempts will result in a locked portal account. Temporary password emails are not sent to locked accounts. If you are locked out, Contact Us for assistance. Remember, passwords and security answers are case sensitive. Security codes are one-time use only.
• Not receiving temporary password email. Temporary passwords are ONLY sent to the email address on file with the Board. Be sure to check both your inbox and spam folders. (adding [email protected] as a trusted sender/contact may help as well.)
• Not accepting my password. Please remember, this is a new licensing platform. If this is your first time accessing your Licensee Portal, START by requesting a Password Reset.
• I can login, but my Portal is not showing my license. You may have created a duplicate account using an email address that differs from the one on file with the Board. Contact Us for assistance merging your accounts.

First, ensure you are using the email address that is on record with the Board.

Next, understand that a system generated email, temporary password or otherwise, can ONLY be sent to the email address of record.

If you have tried multiple times to login and are not receiving the temporary password by email, it is possible that you have locked yourself out. This will require staff assistance to correct. If you thing you have been locked out of your account, email us using the Contact Us page of the website.

NOTE: System generated emails may be particularly troublesome in some environments (for example: 3rd party managed email (school & work), Yahoo and Hotmail). This issue may be resolved by adding [email protected] as a trusted sender/contact. REMEMBER: It is the responsibility of the licensee/certificate holder to provide the Board with a functional and compatible email address.

CAUTION: Email updates must be completed in 2 locations within your Licensee Portal; the Personal Information page and the Account Settings page. Failure to do so will cause future login incompatibility.

1. Log into your Licensee Portal
2. Use the left-hand menu and click Personal Information
3. Scroll to the email field and update
4. Click Save, THEN
5. Using the left-hand menu again, click Account Settings
6. Select Change Email
7. Follow screen prompts to complete your edits
8. Click Save

The Board will use your email address for important communications. You are responsible for ensuring the Board has an accurate email address on file. Making changes as listed above will maintain consistency between your login email and account email to help ensure proper communication from the Board as well as prevent portal login issues.

If your email is shown to you including .invalid you are attempting to access the Board's obsolete eLicensing platform. Visit the New Online Platform instead to access your "Licensee Portal".

If you continue to have login issues, contact us at [email protected].

CE Broker is an independent company that offers free or paid accounts to licensees to manage their continuing education documentation. If you are considering using their services please review their options via their website. CE Broker is an option for managing your continuing competence information but its use is not required by the Board.

While the Licensee Portal contains a page for Continuing Education, the instruction block indicates the page is provided purely for convenience. As it is configured by the software vendor, it is insufficient to tabulate credit properly in accordance with AZ category allowances. Use of the CE page within your Licensee Portal is not required.

Renewal applicants will attest to meeting continuing competence requirements but coursework documentation is only required to be submitted to the Board if you are audited. Audits will begin after the close of the renewal period. Audited licensees and certificate holders will be instructed, at that time, regarding methods to submit continuing competence documentation.

Pursuant to A.A.C. R4-24-401(I) a licensee or certificate holder shall retain evidence of participation in a continuing competence activity for two compliance periods after participation.

Continuing competence requirements are outlined in A.A.C. R4-24-401 through R4-24-403.

This website has a page devoted specifically to Continuing Competence.

Licensed PTs must earn a total of 20 contact hours of continuing competence. Of those 20 hours, a minimum of 10 contact hours must be from Category A activities. Certified PTAs must earn a total of 10 contact hours of continuing competence. Of those 10 hours, a minimum of 6 contact hours must be from Category A activities. Category A is explained in A.A.C. R4-24-402(A). There is no limit to the amount of credit that can be earned in Category A. Maximum contact hour limits apply to Category B and Category C activities.

If an individual is licensed/certified within the 2nd year of a renewal cycle (between 9/1/2023 and 8/31/2024) the amount of contact hours required is prorated. A PT licensed in the 2nd year of the renewal cycle must earn 10 contact hours of continuing competence. All credit must be Category A. A PTA certified in the 2nd year of the renewal cycle must earn 6 contact hours of continuing competence. All credit must be Category A.

Renewal applicants will attest to meeting continuing competence requirements but coursework documentation is only required to be submitted to the Board if you are audited. Audits will begin after the close of the renewal period. Audited licensees and certificate holders will be instructed, at that time, regarding methods to submit continuing competence documentation.

Continuing competence requirements are outlined in A.A.C. R4-24-401 through R4-24-403.

This website has a page devoted specifically to Continuing Competence.

Licensed PTs must earn a total of 20 contact hours of continuing competence. Of those 20 hours, a minimum of 10 contact hours must be from Category A activities. Certified PTAs must earn a total of 10 contact hours of continuing competence. Of those 10 hours, a minimum of 6 contact hours must be from Category A activities. Category A is explained in A.A.C. R4-24-402(A). There is no limit to the amount of credit that can be earned in Category A. Maximum contact hour limits apply to Category B and Category C activities.

If an individual is licensed/certified within the 2nd year of a renewal cycle (between 9/1/2023 and 8/31/2024) the amount of contact hours required is prorated. A PT licensed in the 2nd year of the renewal cycle must earn 10 contact hours of continuing competence. All credit must be Category A. A PTA certified in the 2nd year of the renewal cycle must earn 6 contact hours of continuing competence. All credit must be Category A.

Renewal applicants will attest to meeting continuing competence requirements but coursework documentation is only required to be submitted to the Board if you are audited. Audits will begin after the close of the renewal period. Audited licensees and certificate holders will be instructed, at that time, regarding methods to submit continuing competence documentation.

Continuing competence requirements are outlined in A.A.C. R4-24-401 through R4-24-403.

This website has a page devoted specifically to Continuing Competence.

To determine how/if a continuing competence course meets requirements, please review these resources:

• The continuing competence rules may be accessed via Article 4 of the Arizona Administrative Code (A.A.C) specific to the Physical Therapy Board, A.A.C R4-24-401 through R4-24-403. Please pay specific attention to R4-24-402(A) for acceptable approval bodies required for category A credit.
• Additional resources are the Continuing Competence Overviews linked on the Board's website.

If your selected provider does not readily specify the approval bodies who have approved the course, reach out to the provider directly to obtain that information and compare it with your requirements.

Renewal applicants will attest to meeting continuing competence requirements but coursework documentation is only required to be submitted to the Board if you are audited. Audits will begin after the close of the renewal period. Audited licensees and certificate holders will be instructed, at that time, regarding methods to submit continuing competence documentation.

Renewal applicants will attest to meeting continuing competence requirements but coursework documentation is only required to be submitted to the Board if you are audited. Audits will begin after the close of the renewal period. Audited licensees and certificate holders will be instructed, at that time, regarding methods to submit continuing competence documentation.

At a minimum, licensees and certificate holders must retain continuing competence documentation in compliance with A.A.C. R4-24-401(I) "A licensee or certificate holder shall retain evidence of participation in a continuing competence activity for two compliance periods after participation."

The renewal application will ask you a variety of questions. If you have a matter to disclose to the Board, do so in according to the following:

• If it occurred during this compliance period (9/1/2022-8/31/2024) or has never previously been disclosed to the Board, enter the necessary information on your renewal application and upload any supporting or pertinent documentation.
• If it has already been brought to the Board's attention but the Board "took no action" at that time, you must provide the information on your renewal application.
• If it occurred prior to this compliance period (9/1/2022-8/31/2024) and has already been brought to the Board's attention and the Board has already acted on it through dismissal, non-disciplinary, or disciplinary action, the matter has been addressed and you need not disclose it again.

Wallet cards are self-service. You may access your wallet card through your Licensee Portal.